Terms & Conditions


We make our best efforts to ensure that all the products details are accurately described. Unfortunately, on some occasions it is possible that our website will contain errors. We reserve the right to correct any errors at any time, including after you have placed an order.

Your Account

  • You need to create or log into an account prior to purchasing, subject to our approval
  • You need to provide complete, true and accurate information when creating your account
  • You must notify us immediately for any unauthorised use of your Account or Password
  • You must not use another user’s account without permission

The Order

Whilst we endeavour to process all orders, there may be exceptional circumstances we may need to refuse to process an order after we have sent you an order confirmation. We reserve the right to cancel, at any time before delivery and for whatever reason, an order that it has previously accepted. We may do this for example, but without limitation, where:

  • suppliers are unable to supply goods that they have previously promised to supply;
  • we are unable to supply the goods within a reasonable time due to an event beyond our control, such as storm, fire, flood, earthquake, terrorism, war, strike or failure of computer systems;
  • goods ordered were subject to an error on the website, for example, in relation to a description, price or image, which was not discovered prior to the order being accepted;

If we cancel your order after acceptance, we will send you an e-mail notifying you of cancellation, and we will refund any money paid in respect of that order.

Except to the extent otherwise required by law, we will not be liable to you, or any other third party, for any loss, damage, cost or expense suffered as a direct or indirect result of cancellation of your order.

Prices and Payment

All prices on our website are in Australian dollars and include GST. All payments are processed in Australian dollars. All payments must be made in full prior to delivery.


We only deliver to Australian addresses. We will endeavour to deliver your order to you within twelve (12) business days of the date you placed your order;

Delivery times may be greater than 12 business days for regional or remote areas;

Out of stock items will be required to be ordered. You agree that your order for out of stock item may take up to sixteen (16) weeks to be delivered;

If we unable to deliver your order within 16 weeks of receipt of your order, due to lack of stock, you may cancel your order without charge, and we will arrange for a full refund of any payment made by you.

You agree and acknowledge that:

events outside our control may cause delays, or in some circumstances, prevent your goods from being delivered or available for pick-up in store;

delays are particularly likely to occur around Christmas, Easter and public holidays; and

except when required by law, neither we nor our service provider will be liable to you, or any other third party, for any loss, damage, cost or expense suffered as a direct or indirect result of any delay in delivery of the goods to you or delay in the availability of goods for pick up in store.

Pick up in store

Please note that some goods are not available for pick up from store;

If goods available to be picked up from a store, and you wish to do this you will need to nominate this option when you place your order. Only the account holder may pick-up in-store goods ordered on that account.

When picking up in store:

you must provide photo identification, and you must allow us to take a copy of this identification for fraud prevention purposes. The copy will not be used for any other purpose or disclosed to any person outside of Homeflex;

we will also check your signature against the signature on any card used to purchase the goods. You must therefore ensure that you bring this card when picking up the goods;

you will also need to bring the confirming email that we have sent to you;

in respect of the estimated time for collection, references to “same day” or “next day” on the website refer to weekdays and exclude weekends.

Return & Refund

You should check your goods as soon as they are delivered to you to ensure that: they are what you ordered; and they are not damaged or faulty. If this is not the case, you should contact us as soon as possible.

When returning goods:

  • please provide us with your proof of purchase;
  • it is a requirement for the fulfillment of refunds, exchanges and warranties that customers use their best endeavours to return all out-of-the-box accessories supplied at the time of original purchase;

You need to be aware that colours may appear slightly differently on different displays and screens. The shade of colour from screen to screen is not a fault or error. This will be classified as a change of mind, and returning items will be at the expense of the customer in such case.

Where we are obliged to refund your payment, we aims to initiate your refund within 2 business days. The additional time that it takes for you to actually receive your refund will depend upon how quickly your financial institution processes the refund.

Except to the extent otherwise required by law, we will not be liable to you, or any other third party, for any loss, damage, cost or expense suffered as a direct or indirect result of any delay in you receiving any refund.

Privacy Policy

HOMEFLEX is subject to the Privacy and Data Protection Act 2014 (Victoria). The HOMEFLEX is committed to protecting your privacy. The following sets out how the HOMEFLEX will deal with personal information recorded through the use of its web sites or/and marketing material.

  1. Collection of Information

Information automatically logged

The HOMEFLEX may make a record of your visit and log any of the following information for statistical and business purposes – e.g. IP address, the date and time of the visit, the pages accessed and documents downloaded, the previous site visited and the type of browser used. Identification of the user may also be requested and logged.

Security of information

HOMEFLEX sites have security measures in place against the loss, misuse and alteration of information as defined in the HOMEFLEX IT security practice.

A login name and password may be required to visit secure areas. Before personal information is released, users are required to provide detail for identification purpose. This is to ensure that the information is related only to the intended person.


A cookie is a small message given to your web browser by our web server. The browser stores the message in a text file and the message is then sent back to the server each time the browser requests a page from the server. It is possible to disable the acceptance of cookies by your web browser. However, doing so may restrict your ability to access some web pages.

Cookies may also be used for authentication purposes and to improve security during a visitor’s session online.

Cookies may store the following information: session (numbered key) and duration. A numbered key is a unique server-generated number used to track your current session. The session key can be linked back to a user’s login identification.

Unique identifiers (such as login name and password) are collected from web site visitors to verify a user’s identity and for use as account numbers in our record system.

Unique identifiers are also used to access stored information about a visitor’s preferences to verify a user’s identity in our record system, or to enable the dynamic display of the site according to your preferences when you return.

On-line surveys

All research surveys conducted online by HOMEFLEX which involve the collection of personal information, will have received approval from the HOMEFLEX management. A survey might ask visitors for personal information.

Enrollment and registration forms

If personal information is collected via a website and held, every effort will be made to ensure that this is done by sufficiently secure means.

User may elect to enroll in person rather than providing personal information to the HOMEFLEX via a website.

For certain applications, our site’s enrollment and registration forms require users to give contact information (like name and e-mail address) and unique identifiers (like login identification and student number).

External links

HOMEFLEX site may contain links to other sites. The HOMEFLEX is not responsible for the privacy practices or the content of such web sites.

  1. Use of Personal Information

Personal information you supply online or offline will be used by the HOMEFLEX in conducting the business of the HOMEFLEX. Such uses include matters related to student/parent administration, provision of services and the dissemination of information to staff and authorized person such as members of HOMEFLEX parent committee. The HOMEFLEX may also use your IP address to help diagnose problems with a server and to administer a web site.

  1. Disclosure of personal information

The HOMEFLEX will not disclose personal information concerning you to parties outside the HOMEFLEX unless one of the following reasons applies:

  • you have given us your consent to do so
  • HOMEFLEX is required by law or authorised to do so under a law
  • there are grounds to believe disclosure will prevent a threat to life or health
  • that person or organisation is providing a service to Council and is required to maintain the same or similar privacy legislation principles
  • HOMEFLEX is of the opinion that it is unable to assist with your request and that another government agency or authority is more capable of assisting, or has the appropriate jurisdiction to assist with your request

Review & Public forums

HOMEFLEX sites may have review, comment, on-line teaching environments, message boards and or/news groups available to their users. Please remember that any information that is displayed and disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information.

  1. Data access/quality

You can access the personal information that you give us in accordance with our obligations under the Freedom of Information Act 1982.

The HOMEFLEX will always try to maintain accurate, complete and up-to-date information regarding personal information. If you think that your personal information retained by the HOMEFLEX requires changing please contact us.


While the HOMEFLEX attempts to ensure that the information on this website is accurate at the time of publication, it provides no express or implied warranties or makes any representations in relation to this website or any content.

The information on this website is provided ‘as is’. The HOMEFLEX reserves the right to amend the information on this website at any time and without notice, including but not limited to information relating to courses, units, admissions, fees and services. HOMEFLEX accepts no responsibility for any loss or damage occasioned by use of this website or information contained on this website.


This content of this website and any HOMEFLEX marketing material are subject to copyright under the laws of Australia and other countries. Unless otherwise indicated, copyright in this website and its content is owned by HOMEFLEX.

In addition, third parties may own the copyright in some materials incorporated within HOMEFLEX website and marketing material, in such cases, written permission may be required from these parties to use such material.

Users must not modify any content nor remove the copyright notice from any content on this website.

Other than as permitted under the Copyright Act 1968, no material on this website may be reproduced without the prior written permission of Monash University, except that you may save an electronic copy or print out parts of this website solely for your own information, research or study, provided that:

  • you do not modify the copy as it appears on the HOMEFLEX website; and
  • you include the HOMEFLEX copyright notice and/or acknowledge the relevant third party source.

We reserve the right to change terms and conditions without further notice.

Homeflex Pty Limited Terms and Conditions Version 1.1, April 2018